Friday, July 27, 2007

Man Gets 2,000 Active Gas Charge Cards and Exxon Refuses Their Return

This just in from the bizarre file: a New York man was shipped
2,000 active Exxon Mobil gas charge cards which the company
refused to accept their return when confronted with their
mistake as reported by Network World.


"How could you send me 2,000 cards by mistake?"
Van Buren said he asked customer-service
representatives.

"They refused to take them back.”

"We don't know what happened," Exxon Mobil
spokeswoman Paula Chen...

Exxon Mobil, consistent with their refusal to accept
the New York man's honest attempt to return the
2,000 gas charge cards, the company suggested the
source of the problem was their credit card issuer,
Citibank.

So, our tip for today is if you or someone you know
who may be an Exxon Mobil gas card account holder.

Please contact the issuer, Citibank, to verify your
account has not been compromised.

Finally, make sure to tell a friend or associate about
this latest potential for identity theft.

5 Comments:

At 7:05 AM, Anonymous Anonymous said...

That's just great..the company
screws up and sends that man
those 2,000 active credit cards
and then simply refuses to accept
their return.

Just think what would have happened had the recipient been dishonest and decided to either user or sale those "hot" cards..2,000 innnocent account holders would have been the latest identity theft victims.

These big companies are just showing how much they ultimately hold us consumers in contempt
by their lack of concern for anything other than their profits over liability and accountability.

 
At 4:22 PM, Blogger agent99 said...

Anonymous said...

That's just great..the company
screws up and sends that man
those 2,000 active credit cards
and then simply refuses to accept
their return.
-------
Interest point you raise - we believe the major delivery services allow a package recipient to request a return authorization number to send back a package for no charge.

Given the assumption the cost was nominal to Exxon Mobil, we assume the company didn't want the responsibility of recieving the active cards but rather felt it was their issuer's fault.

Either way, consumers lose in the finger pointing.

Let's hope all of those active cards were promptly de-activated and the accounts were re-issued new numbers by either Exxon Mobil or their issuer (CitiBank)!!!

 
At 2:34 PM, Blogger Ed Dickson said...

Great post. I am going to add a comment and link this to my blog.

Of note, this was not a very sophisticated criminal, who stole Mr. Davis's identity.

Ouch:)

 
At 9:48 PM, Blogger agent99 said...

Thanks, Ed for your support.

Glad you liked the article.

Stay tuned - we'll have more soon.

 
At 6:15 PM, Anonymous judge dredd said...

Well, with the record profits the oil companies are ringing up, is it any wonder they don't want those 2,000 credit cards!!

Maybe, that guy would have gotten more of a serious response from Exxon if he had decided to go shopping with them - especially if the CEO and other Exxon big shots names were on those cards.

 

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